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Unprofessional!!

Marco r.

My wife and I had set up a consultation for the evening. They even called to verify if the time and date was good. Well 30 minutes before our consultation they cancelled on us. They told me they would call back to reschedule, a day later I reached out to them to schedule another appointment. Here we are on the day of the re-scheduled consultation and they called again 30 minutes before the scheduled appointment to cancel. The frustrating part is that both my wife and I had to reschedule work and prior commitments to schedule these consultations. I hope they don’t treat all their customers like this and I hope that their installation crew are better than their customer service.

ZINTEX Remodeling Group

Hi Marco, We sincerely apologize for the fact that we weren't able to send a Design Consultant out this evening and it was 100% our fault. Our Design Consultant Jeff who was scheduled to see you this evening got sick earlier today and had to go home. Unfortunately we had 2 Design Consultants running appointments in Midland and 2 Design Consultants running in Amarillo. We were hoping if one of them got done with their appointment early, they would be able to make your appointment, but they weren't able to, which is why we didn't call you until 30 minutes prior to your appointment. We realize that time is money and that you had to take off work, so I spoke with our VP of Sales. He's authorized that we give you $1,000 off your bathroom remodeling project + I'm authorizing that if you do decide to purchase from us, we will send you a $500 Visa gift card. We hope that you will at least give us the opportunity to make this right for you. Eric Peschke VP of Marketing

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*Valid only for new product replacement customers who purchase products and have them installed through Zintex Remodeling. Not valid with any other offer or promotion. Repairs to existing products including parts and service excluded. Prior sales excluded. Other restrictions may apply. See local exclusive dealer for details. Subject to credit approval. Rates range from 17.99% - 24.99% APR. Loan amount and rate will vary based on your income and creditworthiness. 24 month promotional period ("Promo Period") during which interest is billed but will be waived if the amount financed is paid in full before Promo Period expires. Monthly payments are required during the Promo Period, but making only the required monthly payments will not pay off the amount financed by Promo Period expiration date. Any unpaid balance and amounts owed after Promo Period will be paid over 60 monthly payments. For example, assuming the full credit limit is used on loan approval date, for every $1,000 financed at 24.99% APR, 84 monthly payments of $25.30. This example is an estimate only. Actual payment amounts based on amount and timing of purchases. Call 866-936-0602 for financing costs and terms. Loans for the GreenSky® consumer loan program are provided by Synovus Bank, Member FDIC, NMLS #408043, without regard to age, race, color, religion, national origin, gender, disability, or familial status. GreenSky Servicing, LLC services the loans on behalf of your lender, NMLS #1416362. www.nmlsconsumeraccess.org. GreenSky® is a registered trademark of GreenSky, LLC and is licensed to banks and other financial institutions for their use in connection with that consumer loan program. GreenSky Servicing, LLC is a financial technology company that manages the GreenSky® consumer loan program by providing origination and servicing support to banks and other financial institutions that make or hold program loans. GreenSky, LLC and GreenSky Servicing, LLC are not lenders. All credit decisions and loan terms are determined by program lenders.