Unprofessional!!
My wife and I had set up a consultation for the evening. They even called to verify if the time and date was good. Well 30 minutes before our consultation they cancelled on us. They told me they would call back to reschedule, a day later I reached out to them to schedule another appointment. Here we are on the day of the re-scheduled consultation and they called again 30 minutes before the scheduled appointment to cancel. The frustrating part is that both my wife and I had to reschedule work and prior commitments to schedule these consultations. I hope they don’t treat all their customers like this and I hope that their installation crew are better than their customer service.
Initial contact
Had the pleasure of spending 2 1/2 hours with Randy Tucker completing a design for a shower replacement in our master bathroom. Realizing that this is the first step, but was very impressed with the attention to detail and the customer satisfaction focus that he showed.
Matt S
Matt did an excellent job in explaining everything, very honest & is a wonderful Christian man.
Bathroom remodel
Jeff Baker came out to help guide us with planning a shower remodel. Gave a great presentation, extremely professional, personal, and thorough from beginning to end. 👏🏻
Consultation
The first consultation with design consultant Randy was great. He explained to detail everything thing we need to know. We had no option but to go ahead with the project of bathtub to shower conversion we had wanted to undertake for a long time. We have had other companies but trust me you won't go wrong with Zintex. Anyways our beautiful shower will be in 12 weeks
Value exceeds Cost
Richard Meeks has been our 1st contact with the company. His knowledge of the product and all its value was impressive. We have decided to commit to a tub to shower conversion. Excited to meet with the installers for our project in the upcoming 10-12 weeks.
Customer Service
Thank you to Destin Clark, Sr. Design Consultant for giving us an estimate on a tub to shower conversion. We appreciate the time he took with us explaining all the details. We have decided to postpone this conversion at this time, but wanted to express our thanks for great customer service.
AMAZING!!
COLE and his WHOLE team did an AMAZING job!! They were on time. They put plastic barriers and tarps over EVERYTHING to protect and to keep the dust off of all of the surrounding areas. I was very pleased with the whole process. Starting with Monty coming to my house for the initial consultation and estimate. I had used a major retailer a couple of years ago for my other bathroom -- nothing but problems and hold ups. So I was leery of going thru the whole process again. This bathroom cost me more (inflation was also a contributor) But 100% worth it!! In and out in 2 DAYS!! I WISH I HAD USED THEM on the 1st bathroom!!! I just want to THANK EVERYONE involved!! I appreciate all of their hard work. I can hardly wait the 24 hours to try it out!! Thanks AGAIN!!!
Water leak
I like the shower but had a couple of issues with water leaking out. One problem was fixed but found another. Called but no answer after leaving message. So hopefully I'll get an answer soon.
Tub to shower conversion 2023
The best experience I’ve ever had with a Design Consultant. Randy was professional, covered all the processes from beginning to end that will be used for our shower install and was never pushy. Plus he has a great sense of humor. He represents Zintex in an excellent manner. Thank you Randy for making us feel at ease with this major purchase. I would highly recommend Randy Tucker.
Get $1,750 Off Your Bathroom Project!
OR No Interest, No Payments Until 2026
Dallas-Fort Worth ZINTEX Remodeling Group
- 591 Benjamin's Way,, Lewisville, TX 75057
- Open M - F: 8am - 5:30pm Sat: 9am - 5:30pm
- (972) 934-5696
