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WARRANTY
What Does ZINTEX Warranty Cover?
The anxiety of remodeling without proper warranty protection is real. Too many homeowners have learned the hard way that verbal assurances mean nothing when problems arise.
With ZINTEX Remodeling Group, you benefit from our expertise as authorized dealers for the industry’s most trusted brands, backed by our own installation guarantee. Both our products and our labor come with the protection of warranties.
Our Promise to You
ZINTEX Remodeling's 4 Core Pledges
You deserve a home remodel experience that not only meets your budget but also your expectations every step of the way. Here are the four core pledges we make to you from the moment you consider a ZINTEX remodel.
Respect YOUR Time
You’ll receive prompt service appointments–no vague "we'll try to be there" promises.
Respect YOUR Home
Your home will stay clean before, during, and after installation.
Respect YOU
Lines of communication will stay open throughout your project - no surprises.
Respect YOUR Money
We cover your products and craftsmanship for as long as you own your home.
Protect Your Remodeling Investment
Home improvements are a major commitment. They cost thousands of dollars and, until your contractors clean up and clear out, sometimes even your peace of mind. When you’re not sure how well your investment will be protected or if your contractor will be there for you in the future, it’s all the more stressful.
The remodeling industry has unfortunately earned a reputation for “disappearing acts.” Once payment clears, homeowners are left with subpar work, voided warranties, and no recourse when problems arise. As proud members of the Good Contractor’s List, ZINTEX Remodeling works hard to earn customer satisfaction, from that first consultation and to our protective warranties.
Does ZINTEX Warranty Cover Products?
A great bathroom remodel starts with great products. ZINTEX partners with the most trusted names in bathroom fixtures: LIQUID ACCENTS, Jacuzzi, and KOHLER. These manufacturers ensure quality and durability. Manufacturer warranties go a step further to provide conditional coverage for damage and repairs.
By working with an authorized dealer for these premium brands, you’ll receive manufacturer warranties that other contractors can’t offer:
- LIQUID ACCENTS Walk-In Baths
- Lifetime limited warranty from BCI Acrylic: lasts as long as you own your home
- Covers the bathtub shell, hinge, posi-lock handle, faucets, rubber door seal, and all electrical components
- Jacuzzi Bath Products
- Limited lifetime manufacturer’s warranty: lasts as long as you own your home
- Covers defects in material or workmanship on all Jacuzzi branded tubs, shower walls, doors, pans, and faucets
- KOHLER LuxStone Showers
- Lifetime limited warranty: lasts as long as you own your home
- Covers defects on all shower components including walls, base, faucets, and accessories
Does ZINTEX Warranty Cover Installation & Labor?
You should receive installation and labor warranties on top of manufacturer warranties. ZINTEX offers several additional warranties to make sure your investment is protected:
- Lifetime Labor Coverage:
- Full labor and installation warranties are applied to every bathroom we remodel
- Most contractors charge extra for this or don’t offer at all
- Transferable Warranty:
- This unique guarantee allows you to transfer your warranty to new homeowners if you sell your home within two years of installation
- This creates real value for buyers who won’t have to pay for certain upgrades and repairs under covered circumstances
- Certified Installation:
- Installations must be performed by certified technicians who follow manufacturer-approved installation procedures
- If a non-certified third party damages your bath or shower materials during install, the manufacturer can deny warranty coverage
What if you have questions about your remodel, warranties, or maintenance needs? You’ll always be able to reach a local customer support representative through our project management software (My Project Portal–where you can view and adjust the details of your remodel) or by phone.
When Can You Use Your Warranty?
This is a great question. Much like homeowner’s insurance, warranties only provide financial coverage under certain conditions.
As a starting place, warranties will reflect your state’s warranty laws. Though some states require contractors to honor verbal agreements, you’re always better off with a written contract. At the end of the day, a verbal agreement is too hard to prove.
No matter where you live, your warranty begins on the date the product is delivered and installed. The length of each warranty varies. You may see language like:
- Limited lifetime warranty: often lasts until you sell your home, although you may also encounter ten-year terms
- Transferable warranty: coverage is transferable to the next homeowner, but often only if you sell within a set period of time (e.g., two years)
Generally speaking, you can receive coverage for repairs or replacements if those repairs or replacements result from one of two things:
- Product defects (for manufacturer warranties)
- Issues resulting from improper installation methods (for labor warranties)
In other words, you can’t use a warranty to replace a part that was damaged by user error or reasonable wear and tear. That said, warranties are a crucial pillar of consumer protection. Without them, you’re vulnerable to lemons, lazy installations, and more.
